120-day trial sleep in the warm bed|Product consultation 0800-202-686| 2021 limited opening ceremony Go now

FLOTEMP®福樂添官方網站

FAQ-Brand

From Next Technologies, California, USA, Tempo Technology Group first introduced temperature-sensitive home products to the Asian market in 1997. It has been in Taiwan for 23 years. It has focused on the application of temperature-sensitive foam materials and strives to bring people the most comfortable sleep quality.

At the same time, the Urethane S Lab global sleep quality research room was established, dedicated to creating a series of engineering technologies to strengthen sleep quality, constantly surpassing the application of temperature-sensitive foam black technology, and providing the best sleep mode for all human beings.

As the core technology research center of FLOTEMP, the sleep quality laboratory of Urethane S Lab in the United States, focusing on the "sleep quality research project", it has published more than 8 times of temperature-sensitive cotton optimization technology to become a leader in sleep quality and home application technology. We will use the following technologies In all our products.

1.NineZone Support System (NineZone Support System)
2.Temperature Sensitive (Temperature Sensitive)
3. Extreme density support (Maximum Density)
4. Pressure Relief (Pressure Relief)
5. Super breathable and comfortable (Turbo Breathe)
6. Anti-mite, anti-bacterial and anti-allergy (Anti-mite)
7. Super cool ice crystal (Ice Visco)
8. Ultra-durable warranty (Long-lasting)

The global international standard factory is stationed in Taiwan to create the best quality control for 15 years in accordance with the most complete top technology combined with an exclusive formula.

The temperature-sensing bed is limited (20/25 cm), the industry's first super long 120-day trial sleep experience, providing customers with the most comprehensive sensory experience , so that you wake up and feel like a new life. After purchase, you can get a full refund within 120 nights , and the shipping fee will be free when someone arrives.

Remarks:
1. The appearance and structure of the mattress must be clean and intact.
2.120 nights start from the day when the mattress is delivered, subject to the receipt date of the freight master.
3. Someone asked if the plastic bag could be removed. Of course, you have to remove it to sleep comfortably!
4. At present, the 120-night trial sleep plan is not applicable to the islands of Taiwan and abroad.

1.120 days satisfactory experience
The industry’s first super intimate and satisfactory quality service. In order to provide customers with a longer experience of the product, we have extended the original 7 days by 17 times so that customers can fully experience the Fletemep experience.

2. Free shipping-free shipping and recycling
In response to the 10th anniversary celebration, we give back to all Taiwanese customers, shipping fee service, and also provide the service of moving up the floor, and the intimate service of assisting in moving the old bed downstairs.

3. The industry's longest 15-year warranty
Our unique temperature-sensitive foam is made of high-density material, which is twice as solid as ordinary memory and latex foam, and its structural weight will also increase by 40-50%, providing a long-term warranty.

4. Million Customers Award
Since 1997, it has served more than one million customers worldwide, established a kingdom of sleep quality, and has a strong reputation and loyal customers.

5. Taiwan authorized factory:
The global international standard factory is established in Taiwan, and the product performance has passed the Sao Paulo drop test and a number of SGS and original international standard specifications.

6. Physical store experience
We have set up experience spaces in Taipei, Taichung, and Kaohsiung so that customers can experience them in person. In the future, it will be in Taoyuan and Hsinchu exhibition stores.

7. Professional scientific research
From the Urethane S Lab Global Sleep Quality Research Laboratory, we are committed to creating a series of engineering technologies to strengthen sleep quality, constantly surpassing the application level of temperature-sensitive foam black technology, and providing the best sleep mode for all mankind.

We have created three experience spaces to provide all customers with in-store experience and best experience of our bed making engineering technology.

STUDIO / SHOWROOM store / experience space

Taipei Store | No. 47, Section 1, Ren'ai Road, Zhongzheng District, Taipei City | Tel: 02-2356-0422

Taichung Store | 1st Floor, No. 66, Nanjing Road, East District, Taichung City (Hall 2 of Xiutai Station Store) | Tel: 04-2215-4412

Kaohsiung Store | 9th Floor, No. 123, Gaotie Road, Zuoying District, Kaohsiung City (Shin Kong Mitsukoshi Department Store Zuoying Store) | Tel: 07-3500-582

Frequently Asked Questions-Products

The temperature-sensitive cotton invented by the US Space Agency 22 years ago, and now the Floating Hotbed has further improved the original formula into a breathable and comfortable formula suitable for Taiwan. The name FloTemp is FLOW. The two words for TEMPERATURE take the first 3 letters. The fit. FloTemp means circulation temperature, breathable and comfortable. The memory foam on the market now cannot achieve such high support power as the temperature-sensitive cotton (stay: the support power of the temperature-sensitive cotton is 1.7 times higher than that of the memory cotton), and it is breathable, while the memory foam can only be breathed by holes. In fact, it is not enough, so it can only be called memory foam.

The latex bed has holes because the liquid from the oak tree is non-breathable. Even if the hole is sultry to sleep, the heat will not be completely dissipate from the hole. The structure of Flotemp is a true open-cell foam cell combination (cell map), there are millions of tiny holes, it is cool to sleep and not stuffy, but the punched holes reduce the pressure relief of the mattress. Only airtight materials will be punched. Never buy a mattress or pillow with punched holes.
Flotemp, California, USA, set up a factory in Asia, click "Taiwan". Special size can be made for you, as long as it is not wider than 210 cm, it can be customized. We all produce 4 sizes in large quantities, and we can only down-size the existing size into a smaller one, whichever size you need. Therefore, the calculation method is to add the price of the existing relatively large thick pad plus the modification fee, about $3900~$6900, according to the actual size. Delivery time: about 2 to 3 weeks. Please contact customer service mailbox: flotemp369@gmail.com
Every kind of bed frame is suitable, if you need to purchase, please refer to Flotemp brand bed frame, thank you.
We are about 1.7 times more solid than memory foam mattresses.
There will be no smell in about a week after production. Flotemp mattresses have SGS non-toxic certification. Generally, there will be no smell after you receive the mattress.

Taipei Store | No. 47, Section 1, Ren'ai Road, Zhongzheng District, Taipei City | Tel: 02-2356-0422

Taichung Store | 1st Floor, No. 66, Nanjing Road, East District, Taichung City (Hall 2 of Xiutai Station Store) | Tel: 04-2215-4412

Kaohsiung Store | 9th Floor, No. 123, Gaotie Road, Zuoying District, Kaohsiung City (Shin Kong Mitsukoshi Department Store Zuoying Store) | Tel: 07-3500-582

FAQs-Payment

• Credit Card (Enjoy 6 periods of zero rate)
• ATM bank transfer
• Counter transfer

24 banks start to run in a limited time installment with zero rate!
Cathay United Bank, Fubon Bank, Yushan Bank, Far East Bank, Taishin Bank, Commonwealth Bank, China Banking Corporation, DBS Bank, HSBC Bank, First Bank, KGI Bank, Joint Bank, Bank of Shanghai, Standard Chartered Bank , Changhua Bank, Taiwan Enterprise Bank, Land Bank, South China Bank, Taichung Bank, Shin Kong Commercial Bank, Sanxin Commercial Bank, Antai Bank, Risheng Bank, Taiwan Rakuten

Remittance account
Account Name: Tempo Technology Co., Ltd.
Account number: 460-102-033-648
Bank: Taipei Fubon Xinyi Branch
Bank code: 012-4601

1. Free shipping on Taiwan Island , except for remote areas.
Free shipping, free return shipping, free floor handling, free old bed handling

2. For outlying islands and foreign countries, please ask for freight quotation by private message on Facebook!

Frequently Asked Questions-Shipping Service and Warranty

Generally after receiving the order
Thermal bed (thick cushion): 4~6 weeks
Thin pad: 2~4 weeks
After the mattress is made, we will contact you first to arrange the delivery date, and we will do it for you as soon as possible.

We will have customer service staff call or email you to arrange your delivery date. Customer service staff mailbox hi@flotemp.com.

Will move upstairs! Free to move to the house, free of floor fees.

No problem, there is someone to assist in the removal, which is free!
(This service must be informed in advance, please inform the demand at checkout!)

Remarks:
1. The old mattress can help move downstairs, but you must first contact the cleaning team for the location and time.
2. The location is limited to near the door of the house.
2. The size and quantity of the old mattress and the new bed must be the same.

There is a 5-year warranty for 15 cm. Mattresses over 20 cm have a 15-year warranty.

Mattress return policy and the development of sleeping position:


a: Mattress

We know that you will fall in love with the FloTemp thick mattress after you have fully experienced it. When you purchase the full range of FloTemp thick mattresses, we will guarantee a 120-night experience service. If you suffer from backaches due to poor sleeping habits, you may need to understand the development of sleeping position:

The development of people's sleeping position: Any hard mattress will force you to lie flat on your back every night because you can't sleep on your side, because you can't sleep on your side! In fact, cheap box-spring beds, free-standing tubs, and latex beds are all because of their low price, but they force you to develop a wrong sleeping position that cannot sleep on the side or in all directions.

Have you been kidnapped by cheap box springs, latex, freestanding tubs?

We found that only Fule Tim Hot Bed can sleep on side, and other mattresses cannot sleep on side for more than 2 minutes. If this is your first contact with Fule Tim, congratulations on finding the right direction. If you have been forced to become a person lying flat on your back every night, the S-shaped spine may not be the same as before, and you will subconsciously every night. If you are no longer sleeping on the side, you may have the wrong sleeping position. When you start to sleep, Fuletian's omnidirectional sleeping position requires a lot of side sleeping to slowly change to the correct omnidirectional sleeping position. We recommend trying to sleep for at least 30 to 60 days.

If you are still dissatisfied with your current mattress, please contact 0800202686. It may be that you bought the wrong model because of your weight. We will recommend a mattress of different hardness after we understand it, because there are 9 types of mattress hardness , Will definitely satisfy you. If you are not because of a bad mattress, but for your special personal reasons, you can contact our specialists within 120 nights of receiving the mattress, and we will refund the full amount and arrange someone to collect the thick mattress and gifts at home . If the gift has been opened, it cannot be returned because of personal hygiene and severe epidemic situation. Please continue to use it. We will deduct the amount of these gifts and refund the difference to you. If you are using 6 installments, please wait a little longer, because you may not have paid all the money. That must be handled specially. Since all new mattresses have a break-in period, we need you to try to use the mattress for at least 30 to 60 nights from the time you receive the mattress. This will give your current sleeping position enough time to adapt to the support of the new mattress,

The starting date of the experience is subject to the receipt date of the logistics driver. Currently only the main island of Taiwan is applicable for 120 days of experience service.

**Please keep the product clean and the appearance of the returned mattress, and please keep the outer packaging bag.

**If the product has dirt, wastage, or lack of accessories, it will still be unacceptable even during the 120-night sleep test.

Manage returns. (If there is a gift, the gift is not available for trial during the appreciation period. Due to personal hygiene issues and severe epidemics, it cannot be returned after opening. Please keep it for your own use. We will deduct the amount of the gift and refund the remaining amount.

**Special-sized customized mattresses are not included in the return service.

**The same orderer and the same shipping address can only return one mattress.

b: Non-mattress

[Delivery description]
We will send out your purchased goods as soon as possible after the order payment is confirmed.

(Note) The delivery address cannot be a post office box. If there are errors in trading conditions, out of stock or incorrect prices, or other circumstances where the company cannot accept orders, the company reserves the right to ship or not. Before confirming the order, we have the right to cancel the shipment and cancel the transaction. At the same time, we will contact you and will do our best to protect your rights. Thank you. The driver will contact you by mobile phone, please pay attention to the call.

Return Application Instructions
After receiving the goods, please confirm whether it is correct or not. Within 7 days (including holidays) of the goods received is the hesitation period for return and exchange.
Please contact the customer service staff first to return the goods, do not send the goods directly back.
When your return request has been approved, we will bear the logistics cost. If the product itself is not defective, you must pay all related costs (round-trip shipping and cash flow handling fees, etc.). If a large number of non-defective returns have caused operational problems, we will refuse the transaction or permanently cancel the membership of the person according to the situation. In the future, we will also reserve the right to ship the order.

The goods you want to return must be brand new , and keep the product body, accessories, inner and outer packaging, accessories, gifts, guarantee, original packaging and all accompanying documents or information intact . Do not miss any accessories or damage (cut labels , Washing in water and unremovable dirt or traces) original products and packaging, if all the contents of this order package are not properly packaged and sent back intact, the return cannot be processed, and you need to pay for the postage to make up the refund Pieces.

Some products are vacuum-packaged. Once opened, they will expand and cannot be restored to their original state. Please confirm before unpacking. After unpacking, unless the product is defective, return applications will not be accepted.

Please pack the returned goods in the original carton/bag used for delivery. If the original carton/bag is lost, please use another carton to wrap the goods outside the original packaging. Do not directly paste paper on the original packaging Or write text.

When you return the goods, you agree to our return policy and accept us to handle the invalidation of invoices and related follow-up processing matters.

[ Refund Instructions ]
If you pay with a credit card, the returned goods will be recovered and the staff will confirm that the quantity of the goods is correct, then the online refund will be carried out.

The actual crediting date of the refund depends on the crediting date of each card issuing bank. Please contact the issuing bank to confirm the actual crediting date.

If you use other payment methods, you must provide the correct remittance account number in order to complete the refund procedure (non-defective refunds need to deduct the refund transfer fee).

After confirming that it meets our refund standards and the information is confirmed, we will refund the money to your account within 10 days.

If the return of the product causes the discount to become invalid (eg: 50% discount for the second item of the same product), when part of the product is returned, the reserved product will be restored to the original price

[ Unable to handle return situation ]
The 7-day hesitation period has passed, and no return can be processed. If any product in the order to be returned is not new (for example: cutting labels, washing with water, and unremovable dirt or traces), it cannot be returned if it is not accepted within the seven-day appreciation period.

If there is a discrepancy between the returned goods and the order, failure to send all the goods (including gifts, invoices, packaging) of this order back and properly packaged will affect your return rights.

Cannot apply for refund
If the remittance account number is incorrectly filled, the refund will not be processed.

Within 10 working days after submitting the return application form, if you cannot be contacted due to obvious problems with filling in the information, your application will be cancelled.

When we have arranged a pickup, but the delivery staff has visited 3 times but the goods cannot be collected successfully, your application will be cancelled, please forgive me.

Remind you again that in accordance with the "Consumer Protection Law", consumers enjoy a 7-day hesitation period (the first day after receiving the goods). The hesitation period is not a trial period. The product must be brand new and packaged in a complete state before a refund can be processed. If the product is not new (such as cutting labels, washing in water, and unremovable dirt or marks), refunds cannot be processed. formalities.

Generally, it is donated to groups in need.

It is inevitable that it will take a few days to get used to new leather shoes. The same goes for mattresses. Trust us.

Both the mattress industry and the tire industry use the same deduction for the years that have been used, and the product claims for the years that are not used. For example, if the temperature-sensitive cotton sags more than 3 cm in the first 5 years of the thick cushion, a new mattress will be compensated. If there are more sags after 5 to 15 years, the used year will be paid in proportion to the original order price. Add freight to give you a brand new mattress.

The company has been in business for 22 years, and no clients who settled claims came in to appeal. The temperature-sensitive cotton is very difficult to sink because it is 85 kilograms per cubic meter of high-density foam. Please feel free to use it.

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