FAQs | Frequently Asked Questions:
1.120 days trial sleep plan-limited to warm bed (20/25 cm)
The industry’s first super long 120-day trial sleep experience provides customers with the most comprehensive sensory experience, allowing you to wake up and look like a new life. After purchase, you can get a full refund within 120 nights, and the shipping fee will be free of charge when someone arrives.
1. The appearance and structure of the mattress must be clean and intact.
2.120 nights start from the day the mattress is delivered, subject to the receipt date of the freight master.
3. Someone asked if the plastic bag could be removed, of course, you have to remove it to sleep comfortably!
4. At present, the 120-night trial sleep plan is not applicable to outlying islands of Taiwan and abroad.
2. Free shipping?
-Free shipping on Taiwan Island, except for remote areas.
Free shipping, free return, free floor handling, free old bed handling
For remote areas of the island, outlying islands and foreign countries, please send a private message to understand the shipping price!
3. The industry's longest 15-year warranty?
Our unique temperature-sensitive foam is made of high-density material, which is twice as solid as ordinary memory and latex foam, and its structural weight will also increase by 40-50%, providing a long-term warranty.
4. Does the latex bed have holes? Is the hole more breathable?
The latex bed is because the liquid from the oak tree is inherently impermeable. Even if the hole is sultry and sleepy, the heat will not be completely dispersed from the hole. The structure of Flotemp Hotbed is an open-cell foam cell combination (cell map), like there are millions of tiny holes, it is cool to sleep and not stuffy, but the holes reduce the pressure relief of the mattress. Only air-impermeable materials will be punched. Never buy a mattress or pillow with punched holes.
5. Can customize thick pads? price? Time delivery?
Flotemp, California, USA, set up a factory in Asia, click "Taiwan". Special size can be made for you, as long as it is not thicker than 210 cm, it can be customized. We all produce 4 sizes in large quantities, and we are down-repairing the ready-made size into a smaller one, which is the size you need. So please forgive us that we can't upgrade to become bigger. Therefore, the calculation method is to add the price of the ready-made relatively large thick pad plus the modification fee, which is about $3900~$6900, and the price is quoted according to the actual size. Delivery time: about 2 to 3 weeks. Please contact customer service mailbox: email@example.com
6. Will the new mattress smell?
There will be no smell in about a week after production. Flotemp mattresses have SGS non-toxic certification. Generally, there will be no smell after you receive the mattress.
7. How to pay?
• Credit card (Enjoy 6 periods of zero rate)
• ATM bank transfer
• Counter transfer
24 banks are running with zero-rate installments in a limited time! Cathay Pacific, Fubon Bank, Yushan Bank, Far East Bank, Taishin Bank, Commonwealth Bank, China Banking Corporation, DBS Bank, HSBC, Bank One, KGI Bank, and Hefei Kushang Bank, Bank of Shanghai, Standard Chartered Commercial Bank, Changhua Bank, Taiwan Enterprise Bank, Land Bank, South China Bank, Taichung Bank, Shin Kong Commercial Bank, Sanxin Commercial Bank, Antai Bank, Risheng Bank, Taiwan Rakuten
8. Where is it manufactured?
A brand from California, USA, a global international standard factory stationed in "Made in TAIWAN Taiwan", quality assurance.
9. How long can it be delivered?
Generally, after receiving the order, it can be sent out in about 10-25 working days.
Thermal bed (thick cushion): 2~3 weeks
Thin pad: 1~2 weeks
After the mattress is made, we will contact you first to arrange the delivery date, and we will do it for you as soon as possible.
10. Can you help me move the old mattress downstairs for recycling?
No problem, there is someone to assist in the handling.
(This service must be notified in advance, please inform the demand at checkout!)
1. The old mattress can help move downstairs, but you must first contact the cleaning team for the location and time.
2. The location is limited to near the door of the house.
2. The size and quantity of the old mattress and the new bed must be the same.
11. About 15-year warranty
There is a 5-year warranty for 15 cm. Mattresses over 20 cm have a 15-year warranty.