| Shopping Guide
- Mattress Return Policy and
Sleeping Posture Acquirement
- 120 Days Appreciation
Flotemp is popular worldwide. The first 120 days of high-quality service is guaranteed to let every customer enjoy the 120 days appreciation service (including holidays) so that you will have enough time to experience the miraculous high-quality sleep. If you return the product within 120 days (including holidays), we will help you with the return freight and send professionals to retrieve it.
Note: The amount returned is limited to the item itself, excluding transportation, fast delivery, moving upstairs, assembly, and other additional services fee.
- Methods of Returning and Replacing Goods
Login as Member/Member Center/Shopping History/I want to return the product
Note: Please put a check on the goods to be returned and indicate the reason, address, telephone number, and other information. If it is an installment order, partial returns are not allowed, please read the important points of returning goods.
Replacement: Login as Member/Member Center/Shopping History/I want to replace the product
Note: Please put a check on the
goods to be replaced, replacement is limited to goods of the same price, if the color is different, the goods to be replaced must be returned first, make sure that the returned goods are as good as the original, if the outer box is damaged, the plastic belt is damaged and bent, the original goods will not be replaced and the original one will be returned.
- Mattress Return Policy and Sleep Posture Development
We know that after getting a good feel of Flotemp’s thick mattress, you will love it. When buying the whole series of Flotemp’s thick mattress, we will provide guaranteed 120 nights sleep experience services, you may need to understand first the sleep posture development if there are pains on your waist or back because you are not used to sleeping in our mattress.
People’s sleep posture development:
any other mattress which is harder will force you to lie on your back every night because there is no way you can sleep on your side! Actually, the cheap spring bed, pocket-spring, latex bed, the price is low but it forced you to bear with a position where you can’t sleep on your side, or just simply wrong sleep posture development. Have you ever been “kidnapped” by a
cheap spring bed, latex bed, or pocket-spring?
We realized that only Flotemp’s Temperature Sensitive bed can allow you to sleep on your side, you can’t sleep for over 2 minutes in beds made with other materials. If this is your first time getting in touch with Flotemp, congratulations, you have found the
right way. If you already got forced to lie flat on your back every night, maybe your S-shaped spine has changed from its original shape, you will unconsciously not sleep on your side, maybe your sleep posture is wrong, start sleeping on Flotemp so you can slowly improve your sleeping posture by sleeping on your side. We suggest you try sleeping on it for at least 30-60 days.
If you are still not satisfied with your current mattress, please contact 0800202686, maybe you bought the wrong model for your weight after we understand the matter we will suggest you a mattress of different hardness. Because there are 9 different mattress hardness levels, we’ll absolutely satisfy you. If the problem is not within the mattress and it is for your personal reasons, you can contact our professional and we will give a full refund and send our professional to retrieve the mattress and additional gifts. If the extra gift has been unsealed，it can’t be returned because of personal hygiene and the epidemic situation,
please continue to use it and we will deduct these additional products from the total amount and refund the rest to you. If you use the 6 installments program, please wait some more because you might not have paid the whole sum of money. That will need to be handled in a special way. Because all new mattresses have run-in periods, we need you to try and use the mattress for at least 30-60 nights. This will give your sleep posture enough time to be
accustomed to the new mattress’s support, experience date starts from the receipt date from the logistics. Now, the 120 days experience service is only available in Taiwan.
** Please keep the cleanliness and appearance of the mattress refunded, and keep the outer packaging.
** If there is dirt, or wear and tear, or missing accessories, even during the 120 sleep at ease trial we do not accept and process the return. (If there is any additional gift, it is not provided for trial during the appreciation period, because of personal hygiene problem, and the severity of the epidemic situation, it may not be
returned after you unseal it, please use it and we will deduct the amount for additional product and refund the remaining amount.
** Mattress of the special size is not included in the return service.
** The same buyer with the same address may only return one mattress."