"The only free" caring service
Free shipping, free return, free floor handling, free old bed handling
We do not have outsourced factories, we have international standard factories
7. 15 cm thin pad: 5-year warranty Sensing bed above 20 cm: 15-year warranty
FAQs | Frequently Asked Questions:
1. The appearance and structure of the mattress must be clean and intact.
2.120 nights start from the day the mattress is delivered, subject to the receipt date of the freight master.
3. Someone asked if the plastic bag could be removed, of course, you have to remove it to sleep comfortably!
4. At present, the 120-night trial sleep plan is not applicable to outlying islands of Taiwan and abroad.
-Free shipping on Taiwan Island, except for remote areas.
Free shipping, free return, free floor handling, free old bed handling -
For remote areas of the island, outlying islands and foreign countries, please send a private message to understand the shipping price!
Generally, after receiving the order, it can be sent out in about 10-25 working days. Thermal bed (thick cushion): 2~3 weeks Thin pad: 1~2 weeks After the mattress is made, we will contact you first to arrange the delivery date, and we will do it for you as soon as possible.
No problem, there is someone to assist in the handling. (This service must be notified in advance, please inform the demand at checkout!)
1. The old mattress can help move downstairs, but you must first contact the cleaning team for the location and time.
2. The location is limited to near the door of the house
3. The size and quantity of the old mattress and the new bed must be the same.
5. How to pay?
• Credit card (Enjoy 6 periods of zero rate)
• ATM bank transfer
• Counter transfer
Cathay United Bank, Fubon Bank, Yushan Bank, Far Eastern Bank, Taishin Bank, Commonwealth Bank, China Banking Corporation, DBS Bank, HSBC Bank, First Bank, KGI Bank, Joint Bank, Bank of Shanghai, Standard Chartered Bank , Changhua Bank, Taiwan Enterprise Bank, Land Bank, South China Bank, Taichung Bank, Shinkong Commercial Bank, Sanxin Commercial Bank, Antai Bank, Risheng Bank, Taiwan Rakuten
6. Where is it manufactured?
A brand from California, USA, a global international standard factory stationed in "Made in TAIWAN Taiwan", quality assurance.
7. Will the new mattress smell?
There will be no smell in about a week after production. Flotemp mattresses have SGS non-toxic certification. Generally, there will be no smell after you receive the mattress.
8. Is there any weight restriction for A2 original 20CM?
The best suitable weight is less than 75 kg. If more than 75 kg, we recommend choosing A3 New Crown and A4 President series.
9. Does the latex bed have holes?
Is the hole more breathable? The latex bed is because the liquid from the oak tree is inherently impermeable. Even if the hole is sultry and sleepy, the heat will not be completely dispersed from the hole. The structure of Flotemp Hotbed is an open-cell foam cell combination (cell map), like there are millions of tiny holes, it is cool to sleep and not sultry, but the holes reduce the pressure relief of the mattress. Only air-impermeable materials will be punched. Never buy a mattress or pillow with punched holes.
Flotemp, California, USA, set up a factory in Asia, click "Taiwan". Special size can be made for you, as long as it is not thicker than 210 cm, it can be customized. We all produce 4 sizes in large quantities, and we are down-repairing the ready-made size into a smaller one, which is the size you need. So please forgive us that we can't upgrade to become bigger. Therefore, the calculation method is to add the price of the ready-made relatively large thick pad plus the modification fee, which is about $3900~$6900, and the price is quoted according to the actual size. Delivery time: about 2 to 3 weeks. Please contact customer service mailbox: email@example.com